SIC Innovations Privacy Policy

Effective January 1, 2025

SIC Innovations

SIC Innovations, LLC ("SICInnovations," "our," "we," or "us") provides our Services to you under this Terms of Service and Privacy Policy.

These Services are provided to you via our mobile app – Sycuan Mobile.

Our Privacy Policy ("Privacy Policy") helps explain our data practices, including the information we process to provide our Services.

For example, our Privacy Policy talks about what information we collect and how this affects you. It also explains the steps we take to protect your privacy.

Please also read SIC Innovations Terms of Service ("Terms"), which describe the terms under which you use and we provide our Services.

Information We Collect

SIC Innovations must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.

The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. For example, we use your cell phone number and your Player Club Number to create an account to use our Services.

Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. For example, you cannot receive location-based messaging if you do not permit us to collect location data from your device. Permissions can be managed through your Settings menu on both Android and iOS devices.

Information You Provide

· Your Account Information. You must provide your Player Club Number and Personal Identification Number and basic information (including a profile name of your choice) to create a Sycuan Mobile account. If you don’t provide us with this information, you will not be able to create an account to use our Services.

· Customer Support and Other Communications. When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, any other information you deem helpful, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues.

Automatically Collected Information

· Usage and Log Information. We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use; whether you are online, when you last used our Services; and when you last updated your information.

· Device and Connection Information. We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information, and identifiers.

· Location Information. We collect and use precise location information from your device with your permission when you choose to use location-related features like geofence-based messaging. There are certain settings relating to location-related information which you can find in your device settings or the in-app settings, such as location sharing.

· Asynchronous storage. We use a persistent, key-value storage system to operate and provide our Services. This is done to improve your experiences, understand how our Services are being used, and to customize our Services for you.

Third-Party Information

· Third-Party Service Providers. We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with them to distribute our apps; provide our technical and physical infrastructure, delivery, and other systems; provide engineering support, cybersecurity support, and operational support; supply location, map, and places information; help us understand how people use our Services; market our Services; conduct surveys and research for us; ensure safety, security, and integrity; and help with customer service. These companies may provide us with information about you in certain circumstances; for example, app stores may provide us with reports to help us diagnose and fix service issues.

· Third-Party Services. We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services and products.

How We Use Information

We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our Services. Here's how:

· Our Services. We use information we have to operate and provide our Services, including providing customer support; improving, fixing, and customizing our Services. We also use information we have to understand how people use our Services; evaluate and improve our Services; research, develop, and test new services and features; and conduct troubleshooting activities. We also use your information to respond to you when you contact us.

· Safety, Security, And Integrity. Safety, security, and integrity are an integral part of our Services. We use information we have to verify accounts and activity; combat harmful conduct; protect users against bad experiences and spam; and promote safety, security, and integrity on and off our Services, such as by investigating suspicious activity or violations of our Terms and policies, and to ensure our Services are being used legally.

· No Third-Party Banner Ads. We do not allow third-party banner ads on our Services. We have no intention to introduce them, but if we ever do, we will update this Privacy Policy.

Information You and We Share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

· Third-Party Service Providers. We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services. We work with these companies to support our Services, such as to provide technical infrastructure, delivery and other systems; market our Services; conduct surveys and research for us; protect the safety, security, and integrity of users and others; and assist with customer service. When we share information with third-party service providers in this capacity, we require them to use your information on our behalf in accordance with our instructions and terms.

· Third-Party Services. When you or others use third-party that are integrated with our Services, those third-party services may receive information about what you or others share with them. If you interact with a third-party service linked through our Services, information about you, like your phone number, may be provided to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services and products.

Assignment, Change of Control, and Transfer

In the event that we are involved in a merger, acquisition, restructuring, bankruptcy, or sale of all or some of our assets, we will share your information with the successor entities or new owners in connection with the transaction in accordance with applicable data protection laws.

Managing and Retaining Your Information

We store information for as long as necessary for the purposes identified in this Privacy Policy, including to provide our Services or for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms, or protecting or defending our rights, property, and users. The storage periods are determined on a case-by-case basis that depends on factors like the nature of the information, why it is collected and processed, relevant legal or operational retention needs, and legal obligations.

Deleting Your Information

If you would like to delete your information from our servers, please send a request to mobileapp@sycuan.com and include your Player Club number. In addition, if you are on-property, you can visit Club Sycuan to make the request.

Law, Our Rights, And Protection

We access, preserve, and share your information described in the “Information We Collect” section of this Privacy Policy above if we have a good-faith belief that it is necessary to: (a) respond pursuant to applicable law or regulations, legal process, or government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, or address fraud and other illegal activity or security, and technical issues; or (d) protect the rights, property, and safety of our users and SICInnovations.

Contact Us

If you have questions or issues about our Privacy Policy, you can contact us at the following address.

SIC Innovations, LLC